Shipping policy

Shipping, Subscription & Return Policy

At Nibbi Greens, we want every experience with us to feel right. If something isn't, we'll work with you to resolve it. All return, refund, and subscription-related requests are subject to Nibbi Greens' approval. Customers must contact hello@nibbigreens.com within 5 days of receiving items. Please include your order number, registered email address, and reason for the request.

Shipping & Delivery

Region Estimated Delivery Order Processing
Peninsular Malaysia 1–3 business days Within 24 hours after payment confirmation
East Malaysia (Sabah & Sarawak) 2–5 business days Within 24 hours after payment confirmation
International 7–14 business days (where available) Within 24 hours after payment confirmation

Tracking information will be sent to your registered email address once your order has been dispatched. Subscription orders follow the same processing timelines.

  • Failed or Missing Deliveries: If your order has not arrived within the estimated window, please contact us at hello@nibbigreens.com with your order number. We will investigate with the carrier and provide an update within 2 business days.

  • Transit Damage: If your order arrives damaged, please photograph both the outer packaging and the product immediately upon discovery. Contact us at hello@nibbigreens.com within 7 days of delivery.

Eligible Return Reasons

  • Incorrect item(s) received

  • Defective item(s) upon arrival

  • Item damaged during transit

For defective or incorrect items, photographic or video evidence submitted within 7 days of delivery is sufficient for your claim. A physical return may be requested at Nibbi Greens' discretion.

Note: Items that have been opened or used are ineligible for return unless the claim pertains to a manufacturing defect. Please retain the product and original packaging until further instructions are provided. Returns made without prior approval will not be processed.

Return Conditions & Documentation

  • Claims must be submitted within 7 days of delivery with visual proof (images or videos clearly showing the issue).

  • Condition of Items: To be eligible for a refund or exchange, items must be returned in their original, unopened, and resaleable condition. Products that have been opened, used, or are not in their original packaging are ineligible for a refund, except in cases of confirmed manufacturing defects or transit damage.

  • All returns are subject to a thorough quality inspection upon arrival to determine resale eligibility.

  • Exchanges are limited to the same product only.

  • Returns apply exclusively to purchases made via Nibbi Greens' official website.

Refund Processing

Refunds are processed within 14–20 business days after the claim is approved. Please note that all approved refunds are subject to a 10% processing fee of the total order value. This fee covers administrative costs and the mandatory inspection of returned goods to verify whether they meet standard conditions to be safely relisted.

Once inspection is complete and approved, refunds are issued to the original payment method or as store credit, based on your preference where applicable, minus the processing fee.

Cashback & Vouchers

  • Cashback associated with returned items will be deducted from the final refund amount.

  • Used vouchers or cashback may be reissued with their remaining validity upon approval.

  • Items redeemed entirely with cashback points are non-refundable.

Pre-Order Policy

  • Pre-order purchases are final once placed.

  • Refund requests based solely on delivery delays, including delays due to logistics or customs clearance, will not be entertained, as these are projections and not guaranteed timelines.

  • If your pre-order item arrives incorrect or defective, our standard return policy applies from the date of delivery.

Payment & Failed Charges

If a payment fails on your billing date, we will automatically retry the charge and notify you by email. You will have 5 calendar days to update your payment details via your account portal or by contacting us. No items will be shipped for failed payment cycles.

If payment is not recovered after a few attempts, your subscription will be paused. Your subscription history and loyalty progress will be preserved, simply reactivate when you are ready.

You can update your payment method at any time through your account portal without needing to log out and back in. A direct update link is also included in all billing-related emails.

Nibbi Greens reserves the right to amend this policy at any time. Customers will be notified of material changes via email at least 14 days before they take effect. Continued use of your subscription after this period constitutes acceptance of the updated policy. For assistance, contact hello@nibbigreens.com (orders, returns, refunds & subscription enquiries).